Legal notices and general terms and conditions of use and service

PART I — LEGAL NOTICES

1. Website publisher

The website medecin.it, hereinafter referred to as the "Site", is published by:

Dr Philippe Emanuely
Professional address: Local Oasis 32 - 08870 Sitges - Spain
Tax identification number: Y1096209C
Email address: mddbcn@icloud.com
Phone: +34 938 024 925
Publication director: Dr Philippe Emanuely

2. Responsible healthcare professional

The medical consultations offered through medecin.it are provided by doctors authorised to practise their profession in accordance with the regulations applicable to them.

Dr Philippe Emanuely
Professional title: doctor
Country of qualification: France
Professional registration body: COMB
Professional registration number: 080846857
Professional address: Local Oasis 32 - 08870 Sitges
Professional email: mddbcn@icloud.com

The applicable professional and ethical rules may be consulted through the professional body to which the doctor belongs. Where another doctor is involved, their identity and professional qualifications are communicated to the patient no later than the start of the consultation.

3. Website hosting

The Site is hosted by: OVH — www.ovh.com

4. Payment provider

Payments made on the Site are processed by Stripe. Medecin.it does not retain the patient's full banking details.

5. Contact

For any question regarding the Site, a consultation, or an invoice:
Email: mddbcn@icloud.com
Phone or WhatsApp: +34 938 024 925
Post: Local Oasis 32 - 08870 Sitges

Ordinary contact methods must not be used to report a medical emergency.

6. Medical emergencies

Medecin.it is not a medical emergency service. In the event of chest pain, significant breathing difficulty, loss of consciousness, paralysis, sudden speech disorder, haemorrhage, severe allergic reaction, serious trauma, or any life-threatening situation, call 112 (European emergency number) or 118 (Italian medical emergency service) immediately.

7. Intellectual property

The Site, its structure, logo, visual identity, texts, illustrations, photographs, documents, videos, databases, and other content are protected by intellectual property law. Unless prior written authorisation is obtained from the publisher, any reproduction, representation, adaptation, extraction, or substantial reuse of all or part of the Site is prohibited.

8. External links

The Site may contain links to websites or services operated by third parties. Medecin.it does not control these sites and cannot be held responsible for their availability, content, pricing, or data protection practices.

PART II — GENERAL TERMS AND CONDITIONS

Article 1 — Purpose

These general terms and conditions define the terms of access to and use of the Site, as well as the conditions under which remote medical consultation services may be requested and paid for by patients. Any use of the Site and any order for a consultation implies unreserved acceptance of these general terms and conditions.

Article 2 — Nature of the service

Medecin.it provides access to remote medical consultations intended in particular for French-speaking persons temporarily or permanently in Italy. The service may include: a medical exchange by telephone or video conference, collection of symptoms and medical history, medical advice, a prescription where medically justified and legally possible, and a medical report or certificate where medically justified.

Article 3 — Limitations of teleconsultation

Teleconsultation is not suitable for all medical situations. The doctor may, at any time, consider that the available information is insufficient and recommend an in-person clinical examination, a consultation with another professional, or urgent care. Teleconsultation does not guarantee a definitive diagnosis, the issue of a prescription, or the issue of a medical certificate.

Article 4 — Eligible patients

The service is accessible to adults who are legally capable of consenting to a medical consultation. For a minor patient, the consultation must be requested by a person with parental authority or their legal representative.

Article 5 — Territory covered

The service is primarily intended for patients physically located in Italy at the time of the consultation. The patient's location may affect the applicable professional rules, the possibility of issuing a prescription, and referral to a facility or emergency service.

Article 6 — Consultation request

To request a consultation, the patient must provide in particular: their identity, date of birth, contact details, current location, reason for the request, main medical history, allergies, and regular treatments. The patient undertakes to provide accurate, complete, and up-to-date information.

Article 7 — How the consultation takes place

The consultation may take place by telephone, video conference, or any other secure means offered to the patient. The patient must be in a calm and confidential environment. No consultation may be recorded by the patient or a third party without the prior express agreement of the doctor.

Article 8 — Consent to teleconsultation

Before the consultation, the patient acknowledges having understood the nature of a remote consultation, having been informed of its limitations, and being able to withdraw their consent before or during the consultation. Withdrawal of consent during a consultation already underway does not automatically give rise to a right to a refund.

Article 9 — Medical prescriptions

A prescription may only be issued when the doctor considers it medically necessary, appropriate, and authorised. Payment for the consultation never guarantees the issue of a prescription. The doctor may decline to prescribe, in particular when a physical examination is necessary, the information provided is insufficient, the requested treatment is not appropriate, or there is a risk of contraindication. Medications subject to specific regulation (narcotics, psychotropics, etc.) may not be prescribable by teleconsultation.

Article 10 — Use of prescriptions in Italy

Where possible, the prescription is issued in a form that allows it to be presented at a pharmacy in Italy. However, the final decision to dispense a medication rests with the pharmacist, in accordance with applicable Italian rules. Medecin.it cannot guarantee that a particular pharmacy will have the medication in stock or will accept a particular prescription format.

Article 11 — Certificates and medical documents

The issue of a certificate or sick note is never automatic. The doctor decides, under their professional responsibility, whether the information gathered is sufficient. A medically justified refusal to issue a document does not constitute a failure to perform the consultation.

Article 12 — Pricing

Unless a different price is clearly indicated before the order, the price of a consultation is €49 including all taxes. This price includes the remote medical assessment and, where justified and possible, the provision of a prescription or a medical report related to the consultation. The price does not include medications, tests, imaging, nursing care, medical transport, or hospital fees.

Article 13 — Payment

Payment is made online before the consultation. Validation of the payment constitutes a firm consultation request. A confirmation is sent to the patient by email. A personalised invoice may be provided after payment or after the consultation.

Article 14 — Timeframe and availability

Medecin.it uses reasonable means to arrange the consultation within the timeframe indicated to the patient. A timeframe given as an indication does not constitute an absolute guarantee. Where the service cannot be provided within a reasonable time, the patient may request cancellation and a refund for the consultation not carried out.

Article 15 — Cancellation by the patient

The patient may cancel their request free of charge as long as the consultation has not started and a doctor has not begun a substantive review of their file. Where the patient cancels after the start of the consultation or after the medical analysis of their documents, no refund is due, unless medecin.it decides otherwise on a commercial basis.

Article 16 — Cancellation by medecin.it

Medecin.it may cancel a consultation in particular when no doctor is available, when the request does not fall within the scope of the service offered, or when the patient's behaviour is abusive, threatening, or fraudulent. Where no medical act has been carried out, the amount paid is refunded, unless fraud or abusive conduct by the patient is established.

Article 17 — Right of withdrawal and immediate performance

When placing the order, the patient may request that the service begins before the expiry of any applicable statutory withdrawal period. By confirming the order and requesting an immediate consultation, the patient expressly requests that the service be performed without waiting for that period to expire. Where the service has been fully performed following the patient's express agreement, the patient may no longer exercise this right in respect of that service.

Article 18 — Reimbursement by insurance

Medecin.it provides a private medical service. The European Health Insurance Card does not guarantee direct coverage of a private consultation. The patient must normally pay upfront and may then request reimbursement from their health insurance body, supplementary health cover, travel insurance, or the insurance linked to their bank card. Medecin.it does not guarantee any reimbursement.

Article 19 — Patient obligations

The patient undertakes to provide accurate information, disclose their allergies and treatments, follow the safety advice given by the doctor, attend an in-person consultation when recommended, call emergency services in the event of deterioration or a serious sign, and not use a prescription on behalf of another person.

Article 20 — Follow-up after the consultation

Where the service includes follow-up, this relates solely to the problem assessed during the initial consultation, for a period of 7 days. A new consultation may be necessary in the event of a new medical problem or significant deterioration.

Article 21 — Medical liability

Each doctor is personally liable for the medical acts they carry out. The doctor is bound by an obligation of means and not an obligation of result. The doctor's liability cannot be engaged where the damage results from false, incomplete, or concealed information provided by the patient.

Article 22 — Technical liability

Medecin.it implements reasonable measures to ensure the operation of the Site and communication channels. The service may be temporarily interrupted due to maintenance, a technical fault, or an event beyond the publisher's control.

Article 23 — Personal data protection

Personal data is processed in accordance with the General Data Protection Regulation and applicable European rules. Health data is used solely for the medical, administrative, and legal purposes necessary for the operation of the service. It is not used for personalised advertising.

Article 24 — Medical confidentiality

Doctors and persons authorised to be involved in processing a request are bound by confidentiality obligations. No medical information may be disclosed to a relative, employer, or insurer without the patient's authorisation or another appropriate legal basis.

Article 25 — Complaints

Any complaint must be addressed to: mddbcn@icloud.com or by post to: Local Oasis 32 - 08870 Sitges - Spain.

Article 26 — Mediation and dispute resolution

In the event of a dispute, the patient is invited to first send a written complaint to medecin.it in order to seek an amicable resolution.

Article 27 — Applicable law

These terms and conditions are governed by Spanish law, without depriving the consumer patient of the mandatory protections they benefit from under the law of their country of residence where applicable.

Article 28 — Amendments to the general terms and conditions

Medecin.it may amend these terms and conditions to take account of changes to the service, applicable regulations, or the tools used. The version applicable to a consultation is the one accepted at the time of the order.

Article 29 — Partial invalidity

If any provision of these terms and conditions is declared null or unenforceable, the remaining provisions shall continue in force.

Article 30 — Acceptance

Before payment, the patient must be able to read these terms and conditions and tick an unticked box with the wording: "I have read and accept the general terms and conditions of medecin.it."